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Terms and Conditions
General
The Soft Skin Store Ltd reserves the right to change prices without prior notification. Soft-Skin™ is a trading name of The Soft Skin Store Ltd, Company Number 5677995
Payment forms
Goods must be paid for before they are dispatched. Payment is accepted by debit or credit card over the internet or telephone. Payment is processed via the secure payment site Sage Pay. Payment for International orders by credit card only. We also adhere to HSBC's Identity Protection Scheme.
Customer Orders
By placing an order you are deemed to have accepted our Terms & Conditions. A binding contract is entered into once we have sent confirmation of receipt of your order via email or by means of an order reference number for telephone orders. We reserve the right to refuse to accept any orders. Orders can be sent via our web-site www.soft-skin.co.uk or by telephone. If you require any assistance in ordering we are only too happy to help, so please contact us.
Availability
The majority of all products on the Soft-Skin™ website are held in stock but are subject to availability. If the product you ordered is out of stock we will endeavour to contact you as soon as possible, to offer you a replacement, the option to wait for new stock or the cost of the product refunded to you. Occasionally, on request, we will reserve products that have a confirmed 'arrival' date (pre-order). This is an estimated delivery date. If for any reason the pre-order cannot be fulfilled we will contact the customer to offer a replacement product or a refund for the goods if payment has been taken. If reserved stock or special orders total £50 or more we reserve the right to ask for a 10% deposit. The remainder of the balance will be billed just before the goods are dispatched to the customer. For up to the minute information on stock levels please email sales@soft-skin.co.uk
Product Details
All photographs are for illustrative purposes only. Please read carefully the product descriptions, ingredients & information on the 'details' section. We recommend that you read the manufacturer's instructions carefully before using any of the products and assure yourself they are suitable for your skin type. All manufacturers' carry out their own product testing and The Soft Skin Store Ltd is not liable for any reaction suffered as a consequence of using any of these products. Please use all products accordance to the manufacturer's instructions.
Cancellation of Orders
If you wish to cancel an order, before it has been dispatched, it is essential that you call immediately because of the prompt dispatch times. We also ask you to confirm in writing either by email or letter. Your order will then be cancelled and any payments made will be refunded to you. Refund payments will be made to the account originally charged.
Returns Policy
As per the EU Distance Selling Directive, you are entitled to return ordered goods within 7 days of receiving them if you change your mind. The returned goods must be unopened, unused and in the same condition as when dispatched by Soft-Skin™ and within 28 days of purchase. If you wish to return goods under these circumstances please either phone or email us saying which item you wish to return, within the 7 day period. We ask you to pay the postage to send back any unwanted item/s and we recommend that you obtain proof of postage. We shall refund the cost of the goods, minus the postage charge, to the original account. Once the goods have been received in a satisfactory condition we shall refund the original account within 14 days.
Salcura are very confident that Salcura products will make a real difference. This is why all Salcura products come with a 30 Day Money Back Guarantee. If you are not happy with the product you have used then you will receive a product refund in full - it really is as simple as that!
In order to claim your money back then please call us on 01235 770523 or email us at sales@soft-skin.co.uk stating which product you would like your money back on and that you will be returning the item to us. Upon receipt of the item, together with proof of purchase, we will then refund your original transaction amount less the postage within 10-15 working days from that date.
Damaged Goods
In the unlikely event of your goods arriving damaged or having been damaged in transit, you must notify Soft-Skin within 24 hours of receipt. Damaged goods will be required for insurance claims and will need to be returned for a replacement or a full refund. Please email customerservices@soft-skin.co.uk for further assistance.
Incorrect Goods
If Soft-Skin sends the wrong goods in error, we will make sure that you receive the correct items at no extra cost and as promptly as possible. Soft-Skin will bear all costs for the return. For FedEx returns please contact customerservices@soft-skin.co.uk to obtain a returns number. For Royal Mail please enclose with the goods the receipt for postage and obtain a certificate of posting. Please re-use packaging provided wherever possible. If, for whatever reason, the customer has ordered the incorrect goods then we ask you to pay the postage to return the item/s along with the re-delivery costs of the replacement goods. Returns should be made to The Soft Skin Store Ltd, PO Box 218, Wantage, Oxon, OX12 2DB
Privacy & Data Protection
The Soft Skin Store Ltd is committed to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act. The information you give will only be used to process your order; we will never collect sensitive information about you without your explicit consent. At no time will any information gained about you be passed on to any third-party for marketing purposes.
Copyrights & Trademarks
All brand and product names used on this site are the trademarks, trade names or service marks of the respective holders.
The copyright to the contents of this website belongs to The Soft Skin Store Ltd.
